Privacy Policy
Effective date: September 15, 2026
Sound Residential Solutions LLC operates soundroofcleaning.com. This policy describes how we handle information collected through this website, customer inquiries, and our text messaging program.
Information we collect and use
We use the contact and property details you provide, such as your name, phone number, email address, property address, service request, and correspondence, to respond to inquiries, prepare estimates, arrange and perform services, and provide customer support. When you choose to receive texts, we also keep your messaging preferences, consent evidence, messages, and opt-out records.
Our website hosting and advertising services may collect technical information such as your IP address, browser and device details, and interactions with the site to operate the website, maintain security, and measure advertising performance.
Text messaging
With your consent, service texts may include estimates, scheduling, reminders, crew introductions and arrival updates, job photos, payment instructions, receipts, and support. Promotional texts about offers and seasonal services require separate consent. Agreeing to service texts does not enroll you in promotions or another brand’s messaging program.
We do not sell, rent, or share mobile phone numbers, text-message consent records, or subscription information with third parties or affiliates for marketing or promotional purposes. These records are excluded from any other sharing described in this policy. We disclose them only to providers that need them to operate and support our messaging service, or when required by law.
Message frequency varies with your requests, appointments, and subscriptions. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You may receive one final opt-out confirmation. Text consent is optional and is not required to buy services. Read our SMS Terms & Conditions for program details.
Cookies and advertising measurement
This website uses Google advertising tags and the Meta Pixel to measure visits and actions such as quote requests and phone-link clicks. These providers may use cookies, device or browser identifiers, and similar technologies for measurement and advertising. See Meta’s Privacy Policy for information about its tools. You can manage cookies in your browser and review Google’s advertising technology information and ad settings. Browser cookie choices do not replace a text-message opt-out request.
Providers and disclosures
Our hosting, form-delivery, customer-management, messaging, and payment providers may process information needed to perform their services for us. Website quote requests and their consent choices are submitted through Formspree. We do not sell your contact information. We may disclose information when required by law or when necessary to protect our rights or investigate misuse, subject to the specific protections for text-message information above. Linked services have their own privacy policies.
Retention and protection
We retain customer information as needed to provide services, keep business records, document consent, honor opt-outs, and meet applicable obligations. Access is limited to authorized people and providers supporting those purposes. No transmission or storage system can guarantee complete security. Please do not send passwords, bank login details, or full payment-card information through the quote form or by text.
Your choices and questions
You can contact us to ask about your information or request a correction or deletion. We may need to verify your identity and retain records needed for business or legal obligations. Limited opt-out records may be kept to prevent messages from restarting after a deletion request. To unsubscribe from texts, reply STOP. Unsubscribing does not cancel a scheduled service.
Contact Sound Residential Solutions at trevor@sound-residential.com or (360) 301-9109.
Policy updates
We may update this policy by publishing a revised effective date. An update does not expand your existing consent to new message categories or brands.